fresh

grass

Frequently Asked Questions

About Paws on Grass

The Brand

What does Pog mean?

Pog stands for Paws on Grass. We refer to our product as 'Pog' throughout our website and marketing.

When we refer to our company name we write POG (in all caps) to differentiate between the brand and the product.

Why did you start Paws on Grass?

In all honesty, we have wanted to start POG for a few years, however, we just didn't have the opportunity in the past. Then came COVID, and Bilal, the owner of Paws on Grass, knew this product was truly the need of the hour. His belief in the Pog product only grew stronger with the social distancing that became a norm and then the curfew that put all of us on house arrest. The ones affected the worst were our dogs as they could no longer go for their late night or early morning walks before the heat starts to kick-in. 

Seeing pet owners struggling with the new times we were in gave the perfect opportunity for POG to be initiated as it was the perfect solution for pets to be able to relieve themselves within their homes, irrespective of them having a backyard or not. The rest is history. 

Contact POG

I love your product! How can I provide you my feedback?

It's always great to hear when customers love our product. You can share your experience with us through:

  • Instagram - check us out at @pawsongrass
  • Facebook - leave a review on our Paws on Grass page
  • Email - send us an email at feedback@pawsongrass.com

Don't forget to attach videos and pictures! Nothing makes us happier than seeing PAWS ON GRASS!

How can I contact you

You can contact us through various means:

  • Email - send us an email at feedback@pawsongrass.com
  • Whatsapp - shoot us a quick message at +971 55 975 5800
  • Instagram -message us directly at @pawsongrass
  • Facebook - drop us a direct message through our Paws on Grass page

How can I send my feedback to you?

You can easily contact us by emailing us at feedback@pawsongrass.com and we will get back to you within 12 hours at the maximum.

We take our customer service very seriously and do our best to respond to all customer queries as fast as we can. However, even we need to sleep, so any queries sent past 9 pm will take time to be responded to.

What is your average response time?

We take our customer service very seriously and do our best to respond to all customer queries as fast as we can.

  • Queries sent between 10 am and 10 pm will be responded to within 1 - 2 hours.
  • Queries sent between 10 pm and 10 am will be responded by 12 pm.

Are you on Whatsapp?

Yes, we are on Whatsapp as it helps ensure we are easily accessible to our customers. Our Whatsapp number is 971 55 975 5800.

 Product

Product Options

What sizes do you offer?

We have various sizes to ensure we meet the needs of all paw-parents:

  • Small POG option comes with ONE POG box and is ideal for pets under 10 kg. It's 48 cm x 60 cm. Your four-legged friend will love it.
  • Medium POG option comes with TWO POG boxes and option is perfect for pets between 10 -15 kg. It's 96 cm x 60 cm and ideal for mid-sized dogs or for homes with more than one pet.
  • Large POG option comes with THREE POG boxes and is perfect for pets above 15 kg. It's 144 cm x 60 cm and ideal for large dogs or for homes with more than two pets.

How long will the grass last for?

Under normal use, with a single dog, we expect the grass to last anywhere from 1-2 weeks. Your individual results vary depending on how heavily it’s used (i.e. frequency of use each day, number of dogs using it, amount of urine, etc). 

Contrary to popular belief, the color of the grass is not important to your dog. Remember, on a walk your dog will pee on green grass, yellow grass, a pole, a curb, a patch of dirt, etc. If you're concerned the grass is not perfectly green, just remember your dog is color-blind.

Why should I try Paws on Grass?

Paws on Grass is one of a kind solution in the region and you should try it because:

  • Live in an apartment without a backyard
  • Work long or unpredictable hours
  • Wish to avoid carpet, floor and furniture mistakes
  • Have limited mobility
  • Are potty training new dogs or puppies
  • Have an older or injured dog
  • Wish to avoid taking your pet out late at night, in the rain, or in the heat
  • Are fed up with cleaning artificial grass and pee pads
  • Concerned about your plastic-footprint

Why should I purchase the 'One-Time' option?

While we would like to say that Paws on Grass is the ideal solution for all dogs, that may just not be true. Based on that, we offer customers the opportunity to purchase a Pog without any form of commitment. Customers can try out the product with this option and validate that this will work for their paw-baby.

Of course, you have to be patient with your paw-baby when you introduce a change like this so you may need to get a replenishment Pog at least 1 more time after your initial purchase before you are ready to commit and add convenience + a natural potty solution for your dog in your home. 

Why should I get an upfront package?

When you commit to Paws on Grass with one of our 'Upfront' options, you save money. The longer you commit for, the more you save. 

Not only do you save money, but you also save:

  • Time - you no longer have to run to the pet shop to get pee pads OR get on the Pog site to replenish your Pog
  • Earth - Paws on Grass is a fully bio-degradable product and 100% natural. When compared to the plastic waste created by pee pads, Pog is the clear choice that even mother Earth would make. 

What's the difference between the 'One-time' and 'Upfront' option?

'One-Time' Option

While we would like to say that Paws on Grass is the ideal solution for all dogs, that may just not be true. Based on that, we offer customers the opportunity to purchase a Pog without any form of commitment. Customers can try out the product with this option and validate that this will work for their paw-baby.

Of course, you have to be patient with your paw-baby when you introduce a change like this so you may need to get a replenishment Pog at least 1 more time after your initial purchase before you are ready to commit and add convenience + a natural potty solution for your dog in your home. 

'Upfront' Option

When you commit to Paws on Grass with one of our 'Upfront' options, you save money. The longer you commit for, the more you save. 

Not only do you save money, but you also save:

  • Time - you no longer have to run to the pet shop to get pee pads OR get on the Pog site to replenish your Pog
  • Earth - Paws on Grass is a fully bio-degradable product and 100% natural. When compared to the plastic waste created by pee pads, Pog is the clear choice that even mother Earth would make. 

Shipping

What areas do you serve?

Paws on Grass delivers to all emirates of UAE.

 Is the delivery time flexible?

Paws on Grass believes in contactless delivery. Hence, on the day of your delivery, you don't need to be home to receive the product. We will leave it at your doorstep and send you confirmation of the delivery.

How long will it take me to get my order?

You will get your order within 1-3 working days of completing the payment for your order.

At this time we are not taking urgent orders, but this is on our roadmap. Follow us on social media to stay up to date on our announcements. 

How do you deliver?

We have created a delivery schedule based on neighborhoods in Dubai and we deliver to them once a week. All our deliveries follow a very thorough process that is in line with our belief in contactless delivery of the best quality of Pog we can provide:

  1. Fresh grass picked up from the farm in the morning
  2. Grass is cleaned, trimmed and sized to fit in the Pog boxes
  3. Customers are sent a notification to inform them that their Pog is on its way
  4. Each box is checked again before it's dropped at the customer's residence
  5. The Pog box is placed at the customer's front door, where we take pictures of the Pog at the door
  6. A delivery confirmation notification is sent to customers with pictures of the Pog at their front door. 

I have purchased an Upfront option, can I pause my deliveries?

Of course you can! Just email support@pawsongrass.com with your details and the dates you’d like to pause your deliveries for so we can update our delivery schedule accordingly.

Will you deliver my weekly/bi-weekly replenishment on the same day every week / every other week?

We have created a delivery schedule based on the neighbourhoods in Dubai and we deliver to them once a week. Hence, your order will be delivered to you on the same day of the week every time unless there is a holiday or a challenge we face. At which point, you will get your order as close to your regular delivery day as possible.

Maintenance

How often should I water the grass and how much?

The patch arrives with enough moisture to have it last 1 day. After that, you need to water the patch with 4-8 cups of water every 2-3 days. The goal is to keep the soil moist, but not soaked and muddy. 

If kept inside, please water 3-4 cups every few days to keep the soil moist, but not soaked and muddy, at all times

But please keep in mind, should the POG grass die for ANY reason your dog will still use it! Only humans care about the grass' colour and your dog will continue to use the grass when the colour turns and as long as the POG is not muddy and is free of poop!

How often do I need to replace the grass?

A POG box can last up to 2 weeks if maintained properly, however, this does vary from customer to customer as there are many other factors that attribute to the sustainability of the product; ie. number of times pet(s) relieves him/herself on the product, number of pets using a single product, placement of the product, amount of times it is watered, amount of sunlight it receives, etc.

Where can I place my POG box(es)?

You can place your POG indoors or place it on your balcony. 

Just make sure to place it in an easily accessible place by your pet and keep the placement of the POG consistent.

Tips & Tricks

Familiarizing Pet with Pog

How do I train my dog to use the grass instead of a pee pad?

Paws on Grass is an instinctive solution for most dogs, however, there are a few stubborn furballs out there who just don't want to make the switch. We have a few tips that our customers have actually shared with us. These tips gave our customers success in getting their paw-babies to become avid Poggers:

  1. Place the POG on top of the pee pad, in the normal place the pee pad is always. This has been successful for a number of our testers during the soft launch.
  2. Place the POG right beside the pee pad, and when she goes on the pee pad to "go", pick her up and put her on the POG
  3. Remove the pee pad altogether, and put the POG in place of it

If you have had this issue and tried something other than the above to convert your baby to Pog, do share your experience with us by emailing feedback@pawsongrass.com.

My dog keeps eating the grass! What do I do?

If your pup is constantly eating the grass and this is becoming a problem, then make sure to stop them whenever they eat the grass. Once they actually "go" on the Pog, they are much less likely to eat the grass.

Dogs (try to) eat nearly anything and everything new that is presented to them, so them eating grass shouldn't come as a surprise to paw-parents. Also, much like most pups, who eat something new, they may vomit it out shortly after eating it. Again this is very normal and any experienced paw-parent can tell you that pups vomiting is just part of the process of them getting trained. With that said, if your pup vomits excessively, then we recommend taking your pup to the vet just to be safe.