Everything You Need to Know About LOG
Pet Furniture FAQs
Explore our LOG FAQs page, your ultimate guide to all the information you need about our exquisite pet furniture collection. Discover the perfect blend of style, comfort, and functionality for your furry friends. Unlock the knowledge you need to create a haven that complements your home aesthetics while providing the utmost comfort for your pets. Get ready to embark on a journey of pet furniture excellence with LOG.
About LOG
What is LOG?
LOG is a line of unique and aesthetically pleasing pet furniture designed to provide comfort and style for both pets and their owners. Explore our collection to discover the perfect piece for your pet.
Can I see the LOG products in a store?
Absolutely! We have partnered with a wide range of establishments that proudly display our LOG collection. From pet stores and boarding facilities to veterinary clinics, you can find our stylish and comfortable LOG furniture at various locations. Explore our Locate LOG Displays page to discover the nearest establishments where you can see and experience our pet furniture.
What was the inspiration behind creating the LOG Collection?
The LOG Collection was born out of our frustration with the limited, uninspiring, and unattractive pet furniture options available in the market. We wanted to create something that we would personally love in our own homes. With a strong emphasis on both home aesthetics and our pets' comfort, we set out to design trendy and cozy furniture that seamlessly integrates with any modern decor.
Who is LOG made for?
LOG is designed for all pets, with a particular focus on dogs, cats, and rabbits. Our dens are suitable for dogs, cats, rabbits, and other mid-sized pets who may require a contained area. The caves and houses, on the other hand, are primarily designed for dogs and cats. We strive to provide furniture solutions that cater to the needs and preferences of different pet owners, ensuring that their beloved furry friends have a comfortable and stylish space of their own.
Do your dogs enjoy the LOG collection?
Oh, they absolutely adore it! Pixel, the Paw-founder of POP, and Luna, the Boss of POP, hold a special place in our hearts and are the ultimate product testers for our LOG collection. Before any product goes to market, we ensure that Pixel and Luna are not just satisfied, but overjoyed with the comfort and functionality it offers.
Get a tour of their favorite LOG spots by visiting Pixel and Luna's World of POP page.
Buying & Customization
How can I buy a LOG product?
You can purchase LOG products directly from our website by adding them to your cart and completing the checkout process.
Can I see the LOG products in person before buying?
Absolutely! We have partnered with a wide range of establishments that proudly display our LOG collection. From pet stores and boarding facilities to veterinary clinics, you can find our stylish and comfortable LOG furniture at various locations. Explore our Locate LOG Displays page to discover the nearest establishments where you can see and experience our pet furniture.
Do you offer any payment plan options for LOG products?
Yes, we offer Tabby as a payment option, allowing you to split your payment into 4 interest-free monthly installments.
What is Tabby?
Tabby is a payment service that allows you to split your payment for LOG products into 4 interest-free monthly installments. It provides a convenient and flexible payment option for our customers.
Can I place a custom order for LOG products?
Yes, we offer customization options! We understand that one size doesn't fit all, especially when it comes to our pets and our homes. We offer customization options primarily for the Rays Den and the Pebbles Den in terms of size. However, we are open to discussing customizations for other LOG products as well.
We want to ensure that our customers' needs are met, and we strive to be as flexible as possible in accommodating customization requests.
Please reach out to our customer support team to discuss your specific customization requirements. Once the customization details have been finalized, we will provide you with a personalized quote for the additional cost. Please keep in mind that payment for customization products must be made upfront, as work will only commence once the full payment has been received.
What can I expect during the custom order process?
Our team will closely collaborate with you to understand your requirements, provide recommendations, and guide you throughout the process. We'll keep you updated on the progress of your order and arrange a convenient delivery time once your custom LOG piece is ready. Experience the joy of having a beautifully crafted and unique pet furniture piece tailored to your preferences.
Can I pay on delivery?
No, we do not offer a pay on delivery option. Since all our products are made to order and we do not keep stock to ensure zero wastage, we require full payment in advance for all LOG products. This allows us to start the work on your order and ensure a smooth production process.
You have the following payment options available:
Credit or Debit Card: You can securely make the payment online through our website using your credit or debit card.
Bank Transfer: We also accept bank transfers as a payment method. Please contact our customer support for further instructions on making a bank transfer payment.
Tabby: We also offer Tabby as a payment option, allowing you to split your payment into 4 interest-free monthly installments. Select Tabby at checkout and follow the instructions to complete your purchase.
Do you accept bank transfers?
Yes, we do accept bank transfers as a payment method for LOG products. To make a payment via bank transfer, please contact us for the bank details.
Please ensure to include your order number or relevant details in the payment reference to help us identify your payment. Once the transfer is made, kindly notify our customer support team with the payment confirmation so that we can process your order promptly.
Delivery, Care, and Returns
How long does it take to deliver LOG products?
Our delivery time for LOG products is typically 5-10 working days within the UAE. For international delivery, please contact our customer support for more information.
Are LOG products fully assembled?
Yes, all LOG furniture comes fully assembled, except for the Dens, which are easily assembled with provided instructions.
How do I take care of my LOG furniture?
To maintain your LOG furniture, simply wipe it clean with a damp cloth. Avoid using abrasive cleaners or harsh chemicals.
Can LOG products be used outdoors?
Generally, LOG products are designed for indoor use only and should not be exposed to outdoor elements, unless otherwise stated on the product detail page.
Can I return or exchange a LOG product if it's not the right size?
We provide detailed dimensions for each of our products on our website. We expect our customers to review the dimensions and make the right choice before purchasing. As a matter of hygiene, we do not accept returns or exchanges for our products once they have been purchased. If you need further clarification on dimensions, please contact us before placing your order.
The Collection
